Return & Refund Policy

U.S. Orders Only
We currently accept returns for orders placed within the United States.
Due to the lack of international return facilities, we are unable to process returns for non-U.S. orders at this time.

1. Return Eligibility
To be eligible for a return or exchange:

• A return request must be filed prior to shipping the item back.
• The item must be returned within 30 calendar days of the date of receipt.
• Items must be unused and in their original packaging, with all tags and accessories included.
• A valid proof of purchase (order confirmation or receipt) is required.
• A trackable shipping method is recommended to ensure the safe delivery of your return.
• Reason for Refund: Unable to Deliver

Non-returnable items include:

• Sale or promotional items
• Gift cards
• Items damaged or lost due to customer handling, or natural wear and tear

Items returned without prior authorization or not meeting the above conditions will not be accepted.

2. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (such as receiving an incorrect item or a confirmed product defect).
No restocking fees will be charged.

3. Return Procedure

1. Submit a Request
   Email service@tparts.com with your order number and relevant photos or videos if applicable.
   Our Customer Service team will review your request within 2 business days.
2. Return Authorization
   If your return is approved, we'll provide the return address and shipping instructions.
   Unauthorized returns will not be processed.
3. Ship the Item Back
   The item must be shipped back within 30 calendar days of the date of receipt.
   Using a trackable shipping method is recommended to avoid loss or delays.
4. Inspection and Resolution
   Once we receive the returned item, it will be inspected within 3–5 business days.
   If approved, a refund or replacement will be issued promptly.

4. Refund Timeline

• Approved refunds will be issued to the original payment method within 2–3 business days after inspection.
• Additional processing time may be required by your bank or credit card provider.

If you have not received your refund after this period, please check with your financial institution. If the issue persists, contact us at service@tparts.com.
Note: Original shipping costs are non-refundable.

5. Order Cancellations

• Orders may be canceled at no cost if requested before the parcel is shipped.
• Once an order has shipped, it cannot be canceled.
• If a cancellation is requested before shipment, a full refund will be issued.

6. Contact Information
For all return, refund, or cancellation inquiries, please contact:
service@tparts.com