Tesla has officially addressed reports of front-end rattles and creaking in the refreshed Model Y. If you have been hearing clicking or knocking sounds while driving over uneven pavement, you are not alone. Tesla has issued two technical service bulletins, SB-25-31-005 and SB-26-31-003, to resolve these concerns for owners of newer models.
1. Identifying the Noise
The reported noise typically manifests as a rattle, click, or knocking sound when the vehicle travels at low speeds (generally under 20 mph) over rough surfaces. Owners across various configurations—including Premium RWD, AWD, and Performance variants—have reported these issues.
Initial diagnostic attempts at service centers sometimes relied on temporary lubrication, which failed to provide a permanent fix. Tesla’s new bulletins pinpoint the root cause: the front upper control arm mounts and the internal structural seating of the front damper assemblies.
2. The Multi-Tier Repair Solution
Tesla’s technical approach involves a specific set of corrections designed to eliminate the mechanical harmonics causing the cabin noise.
Repair Step |
Action Taken |
|---|---|
Control Arm Mounts |
Replacement of front upper control arm mounts with updated, more robust components. |
Damper Assemblies |
For Premium/Performance trims, replacement of left and right front damper assemblies. |
Wiper Brackets |
Complete removal of wiper bracket pencil braces, which were found to amplify vibrations into the firewall. |
3. Warranty and Coverage
Because these are classified as Campaign Bulletins, the diagnostic work and part replacements are fully covered under Tesla’s New Vehicle Limited Warranty. Owners are encouraged to book a service appointment through the Tesla app.
Service centers can now proactively order the necessary parts after verifying the issue, ensuring a quicker turnaround for your vehicle. If you have previously been told these sounds were "within spec," you should reach out to your local service center to reference these new bulletins.